Service Level Standards for Logoi Learning Systems applications
Logoi Learning Systems is dedicated to supporting its customers large and small, and its customers' end users. These Service Level Standards apply to the services provided by Logoi Learning Systems Inc. pursuant to the Logoi Learning Systems Agreement (the "Agreement"). Capitalized terms used but not defined in these Service Level Standards will have the meanings accorded to them in the Agreement.
Service Levels
Subject to the exclusions below, Logoi will use commercially reasonable efforts to make the Services available 99.9% or more of the time during any calendar month (the "Availability Standard"). The availability standard does not apply to any feature of the Services that Logoi identifies as a “beta” feature or service.
Service Credits
If Logoi fails to achieve the Availability Standard, the Institution will be eligible to receive a credit ("Service Credit") calculated as a percentage of the Subscription Fees as set forth below.
| Availability | Service Credit |
| Less than 99.99% | 1% |
| Less than 99.9% | 4% |
| Less than 99% | 8% |
| Less than 98% | 10% |
Service Credits are non-transferable and will be issued in U.S. dollars. To receive a Service Credit, the Institution must contact Logoi in writing within 30 days following the outage and demonstrate to Logoi's reasonable satisfaction that the Institution's use of the Services was adversely affected as a result of the outage. Any validated Service Credits will be applied against the next open payment due to Logoi by the Institution.
Exclusions
Logoi does not include in its calculation of availability any time the Services are not available due to:
- Planned maintenance windows wahere notice of planned unavailability has given at least two business days prior to the outage, unless in the case of emergency changes;
- Force Majeure Events;
- Actions or inactions on an Institution's part;
- Events arising from Institution's systems, platforms, or websites;
- ISP or Internet outages outside of Logoi's control; or
- Outages resonably deemed necessary by Logoi.
Sole Remedy
Notwithstanding any terms to the contrary in the Agreement (including, these Service Level Standards), the Service Credits are the Institution's sole and exclusive remedy for any failure by Logoi to meet the Availability Standard.
Formal contact information
Please direct formal inquiries and feedback to support@logoi.io. We greatly value feedback received from users and progressively enhance our technologies to enable education technology solutions for use by all.